Frequently Asked Questions
1. How can I view the inside of one of the rentals?
The first step to seeing one of our rentals is to drive by the property to see if it is in a location that is suitable for you. If the property is occupied, please do not disturb the current residents. Once you have driven by the property, you can contact a representative to view the property or watch the 3D walk thru.
2. Do you require an application fee?
Yes. Each adult who intends to live in the rental property must complete and submit a rental application. The online application is processed by a 3rd party property management service company.
3. What are the criteria used for approving an application?
When you submit a rental application you are allowing us to perform a background search. We are attempting to determine the likelihood of your paying the rent on time, and whether you will take proper care of the property and fulfill your lease obligations. The three main factors we consider are your credit report, landlord/mortgage history, and your employment and income verifications. The application is available on this website.
4. How long does the application process take?
Applications generally take 24 to 48 hours to complete depending on the availability of your references. If you have not heard from us within 48 hours, please give us a call.
5. Do you require a security deposit?
Yes. We require our residents to pay the security deposit once the application is approved and before the tenancy begins.
6. Do you require a lease?
Yes.
7. How is a lease terminated?
Within 60 days of the expiration of the lease, or earlier you must notify Fixxii Property Management in writing.
8. What if I need to move before the lease expires?
You should notify us in writing of your intent to move. We will make every effort to mitigate our potential loss by trying to rent the home as soon as possible. You will be held responsible for paying the rent through the end of your lease term or until the home is rented (whichever occurs first). You will also be held responsible for any necessary leasing fees incurred by Fixxii Property Management as well as an early termination penalty for breaking the lease.
9. What happens if only one roommate wants to move out?
If your roommate moves out, a written notice must be submitted to Fixxii Property Management. Remember that residents are jointly and severally liable to ensure that the rent is paid. You must have written permission from Fixxii Property Management to substitute a roommate. (It is not the responsibility of Fixxii Property Management to arbitrate or mediate problems between multiple co-residents.) Security deposit reimbursements to departing roommates are handled by the remaining residents. No portion of the security deposit will be refunded individually.
10. Can I sub-lease the property?
No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from Fixxii Property Management.
11. Can the landlord force me to move during my lease?
No. The landlord cannot evict you from the home unless you breach the lease agreement that you sign. Your lease will be honored through the expiration date.
12. Can I get a pet after I move into the property?
In order to get a pet in your property you must have pre-approval from Fixxii Property Management. If there is a no-pet policy in place for that property then you may NOT get a pet. If pets are allowed you must first seek written approval with Fixxii Property Management and submit the appropriate fees and documentation. For more information, please refer to your rental agreement or contact us.
13. Can I install cable or satellite TV at the property?
Yes, but only through the authorized provider which is Superior Satellite. Their number is 208-426-9800.
14. Can I paint or modify something in my rental property?
No. Unless you receive written permission from Fixxii Property Management prior to making a change, you may not alter the property in any way. If you desire to alter the property you should submit your request in writing, and wait until you receive written consent before making alterations.
15. How do I report a maintenance problem?
To report a maintenance issue simply complete and submit a maintenance request. If you require emergency service after hours, please call our 24-hour emergency response system. For fire, gas or natural disasters, dial 911, afterwards please call us.
16. How long should I plan to wait to hear back from someone regarding a maintenance problem?
In a non-emergency situation, please allow 48 hours to hear from us. If you have not heard from our office within that timeframe, please contact us by email or phone.
17. What is considered an emergency?
Examples of emergencies are active water leaks, flooding, sewer backups, sparks from appliances, gas odors, fire, etc.
18. What am I responsible for maintaining in my home?
You are responsible for maintaining light bulbs and fresh smoke detector and CO2 detector batteries at all times, as well as tenant issues such as clogged drains, towel bars, toilet paper holders, shower rods, etc.
19. Can I be charged for maintenance at the property?
Yes, if resident damage or neglect causes the maintenance problem, you will be charged for it. Also, you may be billed for a service call if you miss a scheduled appointment with one of our service technicians.
20. Should I purchase my own renters insurance policy?
It is required that all residents carry enough insurance to cover themselves and their personal property. Please consult with your insurance agent for specific details.
21. When is my rent due and where can I pay my rent?
Rent is due by the 1st of each month. Late fees are applied to all payments that are received after 5pm on the 2nd.
22. This my first time paying rent late. Can you waive my late fee?
No. Fixxii Property Management does not waive late fees. Fair Housing laws require that we treat all our residents equally. Fixxii Property Management does not decide if one resident is more deserving than another in paying late fees. We enforce late fees across the board.
23. What is the move out procedure to get back my security deposit?
If you are terminating the tenancy, you must give Fixxii Property Management at least a thirty-day advance notice in writing. Please contact Fixxii Property Management a few days prior to vacating the premises, to schedule a walk-through appointment. On the date of the walk-through, the premises should be completely vacated, clean, and ready for occupancy with no personal property remaining at the premises. Deductions are normally for rent that is due, necessary cleaning of the premises, and damages above normal wear and tear. Rent is charged up to the date that you deliver possession of the premises to our office.
24. When can I expect to receive my security deposit refund?
Within 30 days after you vacate the premises, you will be provided with an itemized disposition of your security deposit, along with any refund due.