Maintenance

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Have a problem? The troubleshooting tips below will help you avoid incurring expenses for maintenance or repair issues that are defined as tenant responsibility under your tenancy agreement and our policies & procedures. Please utilize this troubleshooting checklist to assist you in rectifying the issue. For problems not resolved by our troubleshooting tips please complete and submit the Maintenance Request Form and we will assist with the problem as soon as possible.

• If there is no air coming out of the vents, check condition of air filter.
• Make sure thermostat is set on AUTO not FAN.
• If there is no air coming out of the vents, check condition of air filter.
• If there is no air coming out of the vents, check condition of air filter.

• Press the red igniter button several times to get gas through line before it will light.

• Toilets are designed to use less water per flush. Hold down the handle longer or flush second time to ensure proper vacating of toilet.
• If toilet is leaking, turn off water at base.
• If toilet is stopped-up, plunge first before calling office.
• Residents will be charged a maintenance fee if the cause is NOT a main line back up.
• If toilet will not flush, remove lid on back of tank and ensure flapper chain is still connected to flush arm.

• Check breaker box to ensure breaker has not been tripped.
• Disposal is usually jammed if it is buzzing when turned on, so check for debris.
• Remove debris then push reset button on bottom of disposal. You may need to insert the disposal wrench (located under the sink or can be bought at any local hardware store.
• Be sure disposal is plugged in to outlet.
• Be sure to use COLD water and run plenty of water when using disposal.
• To sharpen blades, put ice cubes in disposals and turn on without water.

Please see below for items that should not be put down the disposal:

• Rice and pasta-No matter how much water you run or how long you run the appliance, you can never break rice or pasta down small enough. Both items swell when they are in contact with water, so the small pieces will eventually gather in the trap and swell until it is closed.
• Animal bones-The garbage disposal is just not strong enough to break these down small enough to fit. Animal bones are the most common thing that jam disposals.
• Grease-Grease will eventually solidify and clog a portion or all of your drain.
• Egg shells-Despite what you may have heard, egg shells do not sharpen disposal blades.
• Any kind of stringy or tough-peeled vegetable-This includes asparagus, lettuce, celery and potato peels.

• Reset GFI by pushing button in middle of outlet (usually a red button).
• GFI units are usually in kitchen, bathroom & garage.
• Check breaker box to be sure switch has not been tripped.

• If dishwasher will not fill up with water and you have just moved in, pour approximately ½ gallon of water in the basin inside the dishwasher and start again.
• If debris appears on dishes after wash cycle, clean filter at bottom

• If the problem is only occurring with one faucet, unscrew the aerator at the faucet spout and clean out any small debris.

• Check thermostat setting.
• Gas Hot Water Heaters-Check to make sure pilot light is lit. Instructions for lighting the pilot are printed on the furnace. 

• Isolate when and where leak is coming from before calling for maintenance.
• If leak occurs when toilet is flushed, turn off water to toilet and call the office.
• If leak occurs when a bath is taken, use shower until maintenance can fix leak.

• Pour ½ cup of vinegar + 1 teaspoon of baking soda down the drain.

• To clean walls use Industrial 409 which can be found at Lowes.